Shipping policy
Last updated: October 2025
Thank you for shopping with HomeOralHygieneSolutions.com.
We’re excited to bring you innovative and practical oral hygiene solutions designed to keep your toothbrush environment cleaner and more hygienic, at home and on the go.
Please review our shipping policy below to understand how and when your orders will be processed and delivered.
1. Pre-Order Shipping
We are currently in the pre-order phase for our first product launch:
🪥 Tidy Brush Dock™ Shield for Oral-B, Philips Sonicare, and AquaSonic electric toothbrushes.
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All pre-orders placed through our website will begin shipping in December 2025.
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You will receive an email confirmation once your order has shipped, including tracking details.
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Orders will be fulfilled on a first-come, first-served basis, based on order date.
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Any updates to production or fulfillment timelines will be communicated via email and posted on our website.
2. Processing Times
Once products are in stock and ready to ship:
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Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays).
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Orders placed on weekends or holidays will be processed the following business day.
Please note that processing times may increase during peak periods, new launches, or high-demand seasons.
3. Shipping Rates & Delivery Times
We currently offer domestic U.S. shipping for all orders placed on our website.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5–8 business days | Calculated at checkout |
| Expedited Shipping | 2–4 business days | Calculated at checkout |
| Pre-Orders | Begins shipping December 2025 | $3 |
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Shipping rates are automatically calculated at checkout based on your delivery address and order weight.
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Delivery times are estimates and may vary due to factors beyond our control (e.g., carrier delays, customs, or weather conditions).
4. Shipping Locations
Currently, we ship to addresses within the United States only.
We plan to expand international shipping options in the future. Please subscribe to our newsletter or follow us on social media for updates on new shipping regions.
5. Order Tracking
Once your order has shipped:
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You’ll receive a shipping confirmation email containing your tracking number and link.
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Tracking updates may take up to 24 hours to appear after shipment.
If you do not receive your tracking details within 5 business days after your order ships, please contact our support team at info@homeoralhygienesolutions.com.
6. Shipping Delays
While we strive to meet all delivery timelines, delays may occur due to:
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Carrier service disruptions
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Weather conditions
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Customs clearance (for future international shipments)
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High seasonal demand
We will keep you informed of any unexpected delays impacting your shipment.
7. Incorrect Shipping Information
Please ensure your shipping address is correct at checkout.
We are not responsible for packages lost due to incorrect or incomplete addresses.
If you notice an error after placing your order, contact us immediately at info@homeoralhygienesolutions.com — we’ll do our best to update your address before shipment.
8. Lost or Stolen Packages
If your package is marked as delivered but you have not received it:
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Verify the shipping address used at checkout.
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Check with neighbors or your local postal service.
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If still not located, contact us at info@homeoralhygienesolutions.com, and we’ll assist in filing a claim with the carrier.
Please note: Home Hygiene Solutions LLC is not responsible for packages confirmed as delivered by the carrier.
9. International Shipping (Coming Soon)
We are working on expanding our fulfillment network to include international shipping options in the near future.
Once available, international delivery times and rates will be updated on this page.
10. Contact Us
If you have any questions about your shipment, order status, or delivery timeline, please contact our customer care team:
📧 info@homeoralhygienesolutions.com
We’re here to help ensure your order arrives safely and on time.